Troubleshoot Kindle Fire (1st Generation)

Contents

Wi-Fi

USB

Password

Battery

Newsstand

Books

Music or Audio Issues

Registration Issues

Issue	Resolution
My Kindle Fire is already registered to another user.	When registering your Kindle Fire, you may see a "deregister" instead of "register" option. This means your Kindle Fire is already registered to another account. Select "deregister" to register your Kindle Fire to your Amazon account instead.
I already have Kindle and other digital content on my Amazon account, how do I access it on my Kindle Fire?	You need to register your new Kindle Fire to the same Amazon.com account on which you purchased your Kindle and other digital content to access it on your device. After you register, you can view or change your registration through Manage Your Content and Devices (https://www.amazon.com/mycd).
My Amazon.com password is not accepted when I try to register from my Kindle Fire.	Check that the password is the one used to access your Amazon.com account. Check that you entered your password correctly.. Tap the box next to Show password to display your password as you type. To reset your Kindle Fire password, you can restore your device to factory default settings. This will delete all content on your Kindle Fire and you'll need to register it again before downloading items from your Amazon account: Tap the Quick Settings icon, then tap More. Tap Device. Tap Reset to Factory Defaults.

My Kindle Fire is already registered to another user.

When registering your Kindle Fire, you may see a "deregister" instead of "register" option. This means your Kindle Fire is already registered to another account. Select "deregister" to register your Kindle Fire to your Amazon account instead.

I already have Kindle and other digital content on my Amazon account, how do I access it on my Kindle Fire?

You need to register your new Kindle Fire to the same Amazon.com account on which you purchased your Kindle and other digital content to access it on your device. After you register, you can view or change your registration through Manage Your Content and Devices (https://www.amazon.com/mycd).

My Amazon.com password is not accepted when I try to register from my Kindle Fire.

Check that the password is the one used to access your Amazon.com account.

Check that you entered your password correctly.. Tap the box next to Show password to display your password as you type.

To reset your Kindle Fire password, you can restore your device to factory default settings. This will delete all content on your Kindle Fire and you'll need to register it again before downloading items from your Amazon account:

Tap the Quick Settings icon, then tap More.
Tap Device.
Tap Reset to Factory Defaults.

Screen Issues

Issue	Resolution
Screen frozen or Kindle Fire unresponsive.	Restarting Kindle Fire may resolve intermittent issues like a frozen screen, battery issues or trouble downloading content to your Kindle Fire. To restart your Kindle Fire, press and hold the power button for 40 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle Fire. If your Kindle Fire is still unresponsive, try charging your Kindle Fire before trying to restart the device again. Make sure you have the latest software version available installed on your Kindle Fire. The latest version is available at https://www.amazon.com/kindlesoftwareupdates.
Problem with Kindle Fire screen.	Restart your device: press and hold the power button for 40 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle Fire. If your Kindle Fire is still unresponsive, try charging your Kindle Fire before trying to restart the device again.
Kindle Fire screen or case is cracked or broken.	View our Kindle Return Policies to learn more about the warranty on your Kindle Fire (https://www.amazon.com/gp/help/customer/display.html?nodeId=G201818950).

Screen frozen or Kindle Fire unresponsive.

Restarting Kindle Fire may resolve intermittent issues like a frozen screen, battery issues or trouble downloading content to your Kindle Fire.

To restart your Kindle Fire, press and hold the power button for 40 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle Fire.

If your Kindle Fire is still unresponsive, try charging your Kindle Fire before trying to restart the device again.

Make sure you have the latest software version available installed on your Kindle Fire. The latest version is available at https://www.amazon.com/kindlesoftwareupdates.

Problem with Kindle Fire screen.

Restart your device: press and hold the power button for 40 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle Fire. If your Kindle Fire is still unresponsive, try charging your Kindle Fire before trying to restart the device again.

Kindle Fire screen or case is cracked or broken.

View our Kindle Return Policies to learn more about the warranty on your Kindle Fire (https://www.amazon.com/gp/help/customer/display.html?nodeId=G201818950).

Wi-Fi

Issue	Resolution
Kindle Fire is unable to connect to Wi-Fi network, or content will not download via Wi-Fi to Kindle Fire.	Check the Date & Time Tap the Quick Settings icon, and then tap More. Tap Date & Time, and then tap ON next to Automatic. Check your wireless network for compatibility Kindle Fire does not support ad-hoc (or peer-to-peer) Wi- Fi networks. Your Kindle Fire connects to: Open, WEP, WPA PSK, WPA2 PSK, WPA EAP, and WPA2 EAP encrypted networks B, G, and N routers on 2.4Ghz Hidden networks Check your Internet connection Check your Internet connection on another device or computer. Turning your router and modem off and back on again solves many Wi-Fi connection issues. Turn off the modem and router, and unplug the power cables from both. Wait for 30 seconds. Plug the power cable into the modem. Plug the power cable into the router. Restart your Kindle Fire 1st Generation Press and hold the Power button for a full 20 seconds. Your Kindle Fire will shut down while you hold the Power button, which is normal. After 40 seconds, release the Power button. Press the Power button again to restart.

Kindle Fire is unable to connect to Wi-Fi network, or content will not download via Wi-Fi to Kindle Fire.

Check the Date & Time

Tap the Quick Settings icon, and then tap More. Tap Date & Time, and then tap ON next to Automatic.

Check your wireless network for compatibility

Kindle Fire does not support ad-hoc (or peer-to-peer) Wi- Fi networks. Your Kindle Fire connects to:

Open, WEP, WPA PSK, WPA2 PSK, WPA EAP, and WPA2 EAP encrypted networks
B, G, and N routers on 2.4Ghz
Hidden networks

Check your Internet connection

Check your Internet connection on another device or computer.

Turning your router and modem off and back on again solves many Wi-Fi connection issues.

Turn off the modem and router, and unplug the power cables from both. Wait for 30 seconds.
Plug the power cable into the modem.
Plug the power cable into the router.

Restart your Kindle Fire 1st Generation

Press and hold the Power button for a full 20 seconds. Your Kindle Fire will shut down while you hold the Power button, which is normal.
After 40 seconds, release the Power button. Press the Power button again to restart.

USB

Issue	Resolution
Kindle Fire is not recognized by your computer or you receive an error message when you plug your device into your computer.	Disconnect your Kindle Fire from the computer and plug it back in using a different USB port. You can also use a different micro USB cable, if available. If it is still not working, follow these next steps: Restart your computer with your Kindle Fire connected to it. If these steps do not resolve the issue, try restarting your Kindle Fire. Press and hold the power button for 40 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle Fire. If your Kindle Fire is still unresponsive, try charging your Kindle Fire before trying to restart the device again.

Kindle Fire is not recognized by your computer or you receive an error message when you plug your device into your computer.

Disconnect your Kindle Fire from the computer and plug it back in using a different USB port. You can also use a different micro USB cable, if available. If it is still not working, follow these next steps:

Restart your computer with your Kindle Fire connected to it.

If these steps do not resolve the issue, try restarting your Kindle Fire. Press and hold the power button for 40 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle Fire. If your Kindle Fire is still unresponsive, try charging your Kindle Fire before trying to restart the device again.

Password

Issue	Resolution
Kindle Fire password not working or lost.	After four failed attempts at entering your password, you'll be directed to restore your device to factory default settings. This will delete all content on your Kindle Fire and you need to register it again before downloading items from your Amazon account. You can then create a new password for your Kindle Fire.

Battery

Issue	Resolution
Kindle Fire battery not charging.	Only charge your Kindle Fire using the power adapter that came with your device. The power from a USB port on your computer is insufficient to fully charge your Kindle Fire. It may take up to 4 hours to fully charge your Kindle Fire through the power adapter if the battery was completely drained. If you are still having problems charging your Kindle Fire, try restarting the device.
Kindle Fire battery not holding a charge.	Turn wireless off by tapping the Quick Settings icon from the Home screen, then tap the Wi-Fi icon. Move the Wireless Networking switch to the off position. Fully charge your Kindle Fire

Kindle Fire battery not charging.

Only charge your Kindle Fire using the power adapter that came with your device. The power from a USB port on your computer is insufficient to fully charge your Kindle Fire.

It may take up to 4 hours to fully charge your Kindle Fire through the power adapter if the battery was completely drained.

If you are still having problems charging your Kindle Fire, try restarting the device.

Kindle Fire battery not holding a charge.

Turn wireless off by tapping the Quick Settings icon from

the Home screen, then tap the Wi-Fi icon. Move the Wireless Networking switch to the off position. Fully charge your Kindle Fire

Newsstand

Issue	Resolution
Magazine or newspaper did not download.	Try these troubleshooting steps: Ensure you are connected to a Wi-Fi network. Try manually transferring the files via USB. Restart your Kindle Fire: press and hold the power button, tap the Shut Down button when it appears on the screen. After the device has completely turned off, press the power button to restart.
I can't find my newspaper or magazine.	From the Home screen, tap Newsstand, and then tap Cloud. Tap an item to download it to your Kindle Fire.

Magazine or newspaper did not download.

Try these troubleshooting steps:

Ensure you are connected to a Wi-Fi network.
Try manually transferring the files via USB.
Restart your Kindle Fire: press and hold the power button, tap the Shut Down button when it appears on the screen. After the device has completely turned off, press the power button to restart.

I can't find my newspaper or magazine.

From the Home screen, tap Newsstand, and then tap Cloud. Tap an item to download it to your Kindle Fire.

Books

Issue	Resolution
Book did not download/haven't received book.	Try these troubleshooting steps: Ensure you are connected to a Wi-Fi network. Try manually transferring the files via USB. Restart your Kindle Fire: press and hold the power button, tap the Shut Down button when it appears on the screen. After the device has completely turned off, press the power button to restart.
Cannot delete book from Kindle Fire.	From the Device tab in your Books content library, press and hold the title of the book you want to delete. Tap Remove from Device. You can't delete books in the Cloud tab from your Kindle Fire. To permanently delete Kindle books from your Kindle Library, go to Manage Your Content and Devices (http://www.amazon.com/mycd). Select the Your Content tab,
Cannot delete book from Kindle Fire.	and locate the item you wish to remove. Click the Actions button and choose "Delete" to permanently remove the title item from your account.. Note that after the title is removed from your Kindle library on your Amazon account, you will no longer have access to re- download this title unless you re-purchase it. After deleting a personal document from your Kindle Fire, your document is permanently removed from your Kindle Library. Existing copies of the deleted title or personal document already on your device will not be removed unless you choose to delete them directly from the device.
Book will not open/receiving an error message when opening a book.	If you're having problems opening a book from your Device tab, try redownloading the book: From the Device tab in your Books content library, press and hold the title of the book you want to delete. Tap Remove from Device. Tap the Cloud tab, then tap the item to start redownloading it again. If you see an error message when downloading a book from the Cloud tab, try tapping on the title again to restart the download. If you're still having problems, try restarting your Kindle Fire: press and hold the power button, tap the Shut Down button when it appears on the screen. After the device has completely turned off, press the power button to restart.
Book has several pages missing.	To report poor quality or formatting on a Kindle book, go to the book's product detail page on Amazon.com. Scroll to the bottom of the product detail page and select "Would you like to report poor quality or formatting in this book?"
Book skipping pages.	Restart your Kindle Fire: press and hold the power button, tap the Shut Down button when it appears on the screen. After the device has completely turned off, press the power button to restart.
Book progress not saved when reading a book on multiple Kindle devices.	Check that Whispersync option is turned on in Manage Your Content and Devices (http://www.amazon.com/mycd). Select the Settings tab, and then scroll to Device Synchronization (Whispersync Settings). On your device, sync your content by tapping the Quick Settings icon from the Home screen, and then tapping the Sync icon.
Kindle Fire not saving last page read/last page read on Kindle content is not syncing with my other devices.	When you are done reading on your Kindle Fire, you can do either of the following to ensure the Kindle Fire opens to the same page you were last reading: Put Kindle Fire into sleep mode instead of turning it off. Battery consumption in sleep mode is the same as powering off Kindle Fire. Sync your content by tapping the Quick Settings icon from the Home screen. Tap the Sync icon.

Music or Audio

Issue	Resolution
Cannot play audio book.	Connect your Kindle Fire to your computer using a USB cable. Kindle Fire will be recognized as an external hard drive. Click on the Kindle Fire drive and select the Audible folder. Make sure audio book files are inside the Audible folder. Confirm file type is Audible (.aa or .aax). Contact Audible Customer Support (https://help.audible.com/s/?language=en_US).