Troubleshoot Amazon Silk on Kindle Fire (1st Generation)

• Silk Browser won't Open. If the word Web is grayed out on the Home screen of your Kindle Fire, Parental Controls may be enabled, restricting access to the Silk web browser. To turn off Parental Controls, tap the Quick Settings icon, then More, then Parental Controls. Slide the switch next to Parental Controls to the off position; you'll be prompted to enter your password.

  Try restarting your device, press and hold the power button for 40 seconds and then release. After your Kindle Fire has completely turned off, plug it in using the power adapter, then press the power button again.

  Try clearing app data, from the Home screen, tap the Quick Settings icon, then More, then Applications. Tap Browser, then tap the Clear Data button.

  Try deregistering and, then registering the device again. Tap the Quick Settings icon, then More, then My Account. Tap the Deregister button. Tap the Deregister button again to confirm, then the Register button and follow the onscreen instructions to register your device using your Amazon account email and password.

• Download Issues. You can revisit your downloads by tapping Menu from the options bar at the bottom of the screen while browsing, then select Downloads. Additionally, you can access your downloads through the Gallery app. Tap the Gallery app icon. Tap Downloads to view images and videos you downloaded using the Amazon Silk web browser.

• Problem with a Website. To change the default view settings, tap the Menu button at the bottom of the screen, then tap Settings. Tap Desktop or mobile view. Select whether you'd like Amazon Silk to automatically optimize how each website is viewed, to optimize for desktop view, or to optimize for mobile view.

• Problems with Amazon Silk Features. Not all web pages are compatible with Reading View. If the reading glasses icon is displayed but you are unable to view the page in Reading View, try force stopping the Amazon Silk web browser. To force stop the browser, first tap the Quick Settings icon at the top of the screen. Tap the More icon and select Applications. Make sure the filter is set to All Applications and select Browser. Tap the Force Stop button. Next, return to the Home screen and tap Web to launch the Amazon Silk web browser again. Reopen the web page and try tapping the Reading View icon. If the reading glasses icon is visible but you still can't open the page in Reading View, you can reach Kindle Customer Support by chat or phone directly and toll free from many countries by visiting our Kindle Support pages at https://www.amazon.com/gp/help/customer/display.html?nodeId=200127470. Contact the Silk team regarding any issues with Reading View, by emailing amazon-silk-feedback@amazon.com with the subject line "Publisher with Reading View Question."